Shipping Policy

We accept online orders through Cash on Delivery (COD) or Prepaid modes.

For prepaid orders, you can pay using:

• Debit Cards
• Credit Cards
• Internet Banking
• Wallet Integrations

If your payment was deducted but you didn’t receive confirmation, please contact us at customercare@vajab.in or call +91 99 25 300 362 with:

• Transaction Reference Number
• Registered Email ID and Phone Number
• Date & Time of Transaction

All products are shipped from our warehouse Vajab Healthcare Pvt. Ltd., Palanpur via reputed courier partners. Standard delivery time is 3–7 working days, and up to 10–12 days for remote locations.

📦 Process of Shipping

• Orders placed are scheduled for pickup within 24–48 hours (orders placed on weekends/holidays are processed the next working day).
• No dispatches on Sundays or Saturdays post 4:00 PM.
• Tracking link is shared via SMS/email once shipped.
• Delivery time depends on customer location; rural/tribal areas may take longer.

⏱️ Shipment Speed & Delivery Charges

• We ship pan-India.
• Minimum order value: ₹100.
• Orders above ₹2000 are accepted only with prepaid payments.
• COD available for orders between ₹200 – ₹2000.

Note: Orders cannot be cancelled after 24 hours of placement.

We strive to provide the best shopping experience. Please note the following:

📌 Eligibility

• Returns/exchanges only for unused, intact, and saleable items with original packaging and invoice.
• Requests must be made within 2–3 working days of delivery.
• Return/exchange subject to inspection by Vajab team.
• Shipping charges are non-refundable.

⚠️ Exclusions

• Used products.
• Tampered or missing serial numbers, labels, or price tags.
• Products damaged after delivery.

💰 Refund Timeline

Once the returned product is received, refund will be initiated within 3–5 working days. Full process may take 7–21 working days depending on bank timelines.

For assistance, contact our support team at customercare@vajab.in or +91 99 25 300 362.